Terms of service

Last updated: 4 October 2026

1. Who these terms are between

"HopDeal", "we" and "us" mean Aira Samriddhi Pvt. Ltd., 53, BAKOLI, DELHI, INDIA, India. "You" means the business that uses HopDeal (the "merchant"), and the person accepting these terms confirms they may bind that business. HopDeal is for businesses, not consumers.

2. The service

HopDeal lets you put branded discount games on your website, your Shopify store, in your shops (by QR code) and in links. Shoppers play and win unique, single-use discount codes. You also get a dashboard of results. Features depend on your plan and may change over time; we won't remove a core feature you pay for without telling you first.

3. Your account

• Give accurate information and keep your login and staff PIN safe. You are responsible for what happens under your account.
• Tell us straight away at support@gethopdeal.com if you think someone has accessed your account without permission.

4. Plans, payment and cancellation

• Plans and prices are shown in the app and at gethopdeal.com/#pricing. New accounts get a free trial. When it ends, you move to the Free plan unless you choose a paid plan.
• On Shopify, charges appear on your Shopify bill in US dollars, every 30 days, and Shopify's billing terms also apply.
• Outside Shopify, you pay in Indian rupees by card or UPI through Razorpay, or by bank transfer, monthly or quarterly in advance. Prices exclude GST, which is added where it applies.
• Cancel any time from Plan & billing in the app. On Shopify, cancelling or uninstalling ends the plan straight away. Outside Shopify, your plan stays on until the end of the period you paid for. Fees already paid are not refunded, except where the law requires it.
• Price changes: we'll tell you at least 30 days before a price change takes effect for your plan.
• If a payment fails, we may move your account to the Free plan until it is paid.

5. Your discounts and your shoppers

• You set the offer. You choose the discounts, prizes, daily limits, terms, validity and who can play. You are responsible for the offer and its terms.
• You honour valid codes. Every code issued under your settings, and not yet expired or used, must be accepted on the terms shown to the shopper. Changing your settings affects new games only.
• You follow the law that applies to your promotion, including consumer protection, advertising and promotions rules, tax, and data protection laws such as India's DPDP Act 2023 and, where they apply, the GDPR and US state privacy laws.
• You tell shoppers how you use their data, with your own privacy notice. You must only send marketing to shoppers who gave marketing consent, which HopDeal records for you.
• HopDeal games are free to play, and their prizes are discounts on your products. You must not charge to play, offer cash prizes, or present HopDeal as betting or gambling.

6. Acceptable use

You must not: break the law using HopDeal; use it for products or services that are illegal or prohibited by Shopify; copy, resell, reverse engineer or try to get at HopDeal's source code (except as the law allows); interfere with or overload the service; get around plan limits or security; or use another merchant's data.

7. Ownership

• Yours: your brand name, logo, content and your shoppers' data. You give us permission to use them only to provide HopDeal to you.
• Ours: HopDeal's software, games, designs and know-how. You get a non-exclusive, non-transferable right to use HopDeal while your account is active.
• If you send us ideas or feedback, we may use them freely.
• We may say that your brand uses HopDeal (for example, with your logo in a client list) only if you agree in writing. You can withdraw that agreement at any time.

8. Privacy

Our privacy policy explains what data HopDeal handles and how. For data about your shoppers, the data processing terms below apply.

9. Data processing terms

These terms apply whenever HopDeal handles personal data of your shoppers or customers ("Merchant Personal Data"), including data received from Shopify.

9.1 Roles

You are the Data Fiduciary (the "controller" under the GDPR) of Merchant Personal Data. We are your Data Processor and act only on your documented instructions. These terms, your settings in HopDeal and your use of its features are your instructions.

9.2 What we process

We do not store shoppers' names, email addresses, postal addresses or payment details from Shopify orders. Email addresses are only collected if you choose email sign-up, directly from shoppers who enter them in the game.

9.3 Our commitments

• We process Merchant Personal Data only to provide HopDeal to you, never for our own marketing, and we never sell it.
• Anyone at HopDeal who can access it is bound by confidentiality, and access is limited to those who need it.
• We keep it secure: encrypted in transit (HTTPS) and at rest at our hosting provider, with limited access and rate limits against abuse.
• We help you respond to people's requests to access, correct or delete their data. You can also delete a person's data yourself from the HopDeal dashboard. We act on Shopify's customer and shop privacy requests automatically.
• We tell you without undue delay, and within 72 hours of becoming aware, of a personal data breach affecting your data, and help you meet your legal duties.
• We give you the information reasonably needed to show that these terms are being followed.

9.4 Sub-processors

You agree that we may use these sub-processors, each under a written agreement with data protection duties no weaker than these terms:

• Railway (hosting and database)
• Shopify (for stores using our Shopify app)
• Razorpay (payments, for merchants paying outside Shopify)
• An SMS or WhatsApp provider such as MSG91, 2Factor or Meta, only if you choose to verify numbers
• Resend (account emails)

We'll tell you at least 14 days before adding a new sub-processor. You may object, and if we can't address the objection, you may cancel.

9.5 Transfers

Merchant Personal Data may be stored outside India, including in the United States. Where the law requires it, we use appropriate safeguards for transfers, such as standard contractual clauses for data from the EU or UK.

9.6 When the agreement ends

When you uninstall the Shopify app, we turn off your games and delete our access key straight away. We delete your store's data when Shopify sends its shop deletion request, 48 hours after uninstall. For other accounts, we delete Merchant Personal Data within 30 days of you closing the account. Before that, you can export your leads and codes as CSV files. We may keep records the law requires, such as invoices.

10. Availability and support

We aim to keep HopDeal available all the time, but we don't guarantee it will be uninterrupted or error-free. We may pause it briefly for maintenance. Support is by email at support@gethopdeal.com, and we aim to reply within one working day.

11. Suspension and ending

• You can stop using HopDeal and close your account at any time.
• We may suspend or close your account if you seriously breach these terms, don't pay, or use HopDeal in a way that puts others at risk. Where we reasonably can, we warn you first and give you time to fix it.
• If we stop offering HopDeal, we'll give you at least 30 days' notice.

12. Disclaimers

HopDeal is provided "as is". We don't promise any particular sales, results or number of players. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose.

13. Limits on liability

• Neither of us is liable for indirect or consequential losses, or for lost profits, revenue or goodwill.
• Our total liability for all claims under these terms is limited to the fees you paid us in the 3 months before the claim arose, or ₹10,000 if that is higher.
• These limits don't apply where the law doesn't allow them to, or to fraud.

14. Indemnity

You will cover our reasonable costs from claims by third parties, including shoppers or authorities, that arise from your offers, your failure to honour valid codes, or your breach of these terms or the law.

15. Changes to these terms

We may update these terms. For important changes, we'll tell you by email or in the app at least 30 days before they take effect. If you keep using HopDeal after that, the new terms apply. If you don't agree, you can cancel before then.

16. Law and disputes

These terms are governed by the laws of India. The courts of New Delhi have exclusive jurisdiction. Before going to court, we'll both try in good faith to settle any dispute by talking for at least 30 days.

17. General

These terms, together with the privacy policy and any order or plan you choose, are the whole agreement between us about HopDeal. If one part can't be enforced, the rest still applies. Neither of us is responsible for delays caused by events beyond our reasonable control. You may not transfer these terms without our consent; we may transfer them as part of a sale or merger of our business.

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