Support
We're a small team in India. A real person answers every email, usually within one working day (Monday to Saturday, 10am–7pm IST).
Email us: support@gethopdeal.com
Tell us your store or brand name, and add a screenshot if something looks wrong. For Shopify stores, include your .myshopify.com address.
Quick answers
How do I set it up on Shopify?
Open HopDeal from your Shopify admin and follow the 3 setup steps. Then click Open theme editor, make sure HopDeal game is switched on, and click Save. The "Play & win" button appears on your store. No code is needed.
The button doesn't show on my store
- Check that HopDeal game is on in Online Store → Themes → Customize → App embeds, and that you clicked Save.
- Check that your game is on (Settings → "Game is on") and that this month's plays aren't used up (Plan & billing).
- Open your store in a private window. If you closed the button earlier, it stays hidden for a few days on that browser.
A code doesn't work at checkout
Codes are single-use and expire (you choose how long in Settings). On Shopify each code is created in your store the moment it's won, under Discounts. If a fresh code fails, email us the code and we'll check it the same day.
How do I change games, prizes or colours?
In HopDeal, go to Settings. Changes go live straight away for new players.
How do I cancel or change my plan?
Go to Plan & billing in HopDeal. On Shopify, charges appear on your Shopify bill and cancelling takes effect straight away. Uninstalling the app also cancels the plan.
A shopper wants their data deleted
In HopDeal, use Delete a person's data with their number, or forward their request to us. Read our privacy policy for details.